Smartphones Drive Black Friday Traffic, But The Apps Still Wanting
The post-Turkey shopping extravaganza saw a significant increase in smartphone use, with some services seeing almost double the use of last year. But the real winner was less an individual retailer and more the overall web platform versus individual retailer apps. As we discovered in the recent Shopping on Smartphones report, many consumers continue to use the retailer websites, not the made-for-shopping apps that all the major retailers have developed.